Your Privacy Matters at zeetbu
This Privacy Policy explains exactly what personal data zeetbu collects from players in Bangladesh, why we collect it, how it is stored, who it may be shared with, and the rights you hold over your own information. We are committed to transparency, security, and treating every player's data with the highest degree of care.
Every data transmission between your device and zeetbu servers is protected by 256-bit SSL/TLS encryption. Your account credentials, payment details, and personal records are never sent or stored in plaintext.
zeetbu does not sell, rent, or trade your personal information to advertisers, data brokers, or unaffiliated third parties for their own commercial use. Your data is used solely to operate and improve the zeetbu platform.
Identity documents collected for KYC verification are processed securely, stored in encrypted form, and accessed only by authorised compliance staff. Documents are not shared with marketing partners under any circumstances.
We use cookies strictly for session management, fraud prevention, and platform performance analytics. We do not use invasive third-party advertising trackers. You can review all cookie categories in the Cookies section of this policy.
Mobile financial service details used for deposits and withdrawals — including bKash, Nagad, Rocket, and Upay — are handled with strict confidentiality. We store only the account reference necessary to process your transaction, never your full PIN or credentials.
Registered players on zeetbu have the right to request a copy of all personal data held about them, request corrections to inaccurate information, and ask for deletion of data where no legal retention obligation applies. Contact [email protected] to exercise these rights.
01 Data We Collect
When you register, use, or interact with the zeetbu platform, we collect several categories of personal data. We collect only the data that is strictly necessary for the purposes described in this Privacy Policy, and we do not engage in bulk collection beyond what is operationally required.
Registration & Account Data
At the point of account creation, we collect your full legal name, date of birth, residential address within Bangladesh (city and district), mobile phone number, and email address. This information is used to create and manage your zeetbu player account and to confirm your eligibility to play (18+ only).
Identity Verification (KYC) Data
To comply with our responsible gaming obligations and to verify that players are of legal age, we may request copies of government-issued identification documents. These may include your National Identity Card (NID), passport, or Bangladesh driving licence, as well as proof of address dated within the last three months (such as a utility bill or bank statement). KYC documents are handled with the highest level of security and are reviewed solely by trained compliance staff.
Financial Transaction Data
We record details of all deposit and withdrawal transactions processed through your zeetbu account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), transaction reference numbers, transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction amounts in Bangladeshi Taka (৳). We do not store full mobile banking PINs, passwords, or complete bank account numbers.
Gameplay & Betting Data
We record all gameplay sessions, including the games played, bet amounts, win/loss outcomes, session duration, and game provider. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
Technical & Device Data
We automatically collect certain technical data when you access the zeetbu platform. This includes your IP address, device type and operating system, browser type and version, referring URL, session timestamps, and pages or sections of the platform you visit. This data is collected via server logs and cookies, as described in the Cookies section of this policy.
Communications Data
If you contact zeetbu through our Live Chat, email ([email protected]), or WhatsApp support channels, we retain a record of that communication, including the date and time, the channel used, and the content of your query and our response. This data is retained for quality assurance, training, and dispute resolution purposes.
02 How We Use Your Data
zeetbu uses the personal data we collect for the following clearly defined purposes. We do not use your data for purposes that are incompatible with those stated below without obtaining your separate consent.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Processing deposits and withdrawals in ৳ BDT | Financial transaction data, account data |
| Age verification and eligibility confirmation (18+) | KYC documents, registration data |
| Fraud prevention and security monitoring | Technical data, financial data, gameplay data |
| Responsible gaming monitoring and self-exclusion | Gameplay data, account data, communications data |
| Customer support and dispute resolution | Communications data, account data, gameplay data |
| Platform performance and improvement | Technical data, gameplay data (anonymised) |
| Promotional communications (where consent given) | Account data (email / mobile number) |
| Compliance with legal and regulatory obligations | All categories, as required by applicable law |
Marketing Communications
If you have opted in to receive promotional messages from zeetbu — including bonus offers, seasonal promotions tied to Eid, Pohela Boishakh, BPL cricket tournaments, and other events relevant to the Bangladesh market — we may contact you by SMS or email. You may withdraw your marketing consent at any time by contacting our support team or by following the unsubscribe instruction in any promotional message.
zeetbu does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, beyond the fraud detection and responsible gaming monitoring described above.
03 Legal Basis for Processing
zeetbu processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing is required to perform our contract with you as a registered player — for example, processing deposits and withdrawals, managing your account, and settling bets.
- Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including age verification, anti-money laundering checks, and record-keeping obligations.
- Legitimate interests: Processing is necessary for the legitimate interests of zeetbu, such as fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: Where processing is based on your consent — for example, receiving marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
04 Data Sharing & Disclosure
zeetbu does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Service Providers
To process deposits and withdrawals, we share transaction reference data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data strictly necessary to execute the transaction and are bound by their own privacy and data security obligations.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier when you launch one of their games on the zeetbu platform. They do not receive your full name, NID, or payment details.
Fraud Prevention & Security Services
We may share technical data (IP address, device fingerprint, session identifiers) with fraud prevention and cybersecurity service providers for the sole purpose of detecting and preventing fraudulent activity on the zeetbu platform.
Legal & Regulatory Disclosure
zeetbu may disclose personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so — for example, in response to a court order, law enforcement investigation, or anti-money laundering inquiry. We will notify you of such disclosures where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of zeetbu's assets, your personal data may be transferred to the successor entity. We will notify registered players of any such transfer and the resulting privacy implications in advance.
05 Cookies & Tracking
The zeetbu platform uses cookies and similar tracking technologies to ensure the platform operates correctly, to protect your session, and to help us understand how players use the site so we can improve the experience for everyone across Bangladesh.
What Are Cookies?
Cookies are small text files placed on your device by the zeetbu web platform when you visit. They allow the platform to recognise your browser on subsequent visits, maintain your logged-in session, and remember your preferences.
| Cookie Category | Purpose | Retention |
|---|---|---|
| Essential / Session | Maintain your login session, prevent CSRF attacks, enable core platform functionality | Session (deleted on logout) |
| Functional | Remember your language and display preferences | Up to 12 months |
| Analytics | Aggregate, anonymised data on page visits, load times, and error rates to improve platform performance | Up to 13 months |
| Fraud & Security | Device fingerprinting and anomaly detection to protect your account from unauthorised access | Up to 6 months |
zeetbu does not use third-party advertising cookies, social media tracking pixels, or retargeting cookies. You may configure your browser to block or delete cookies at any time; however, blocking essential cookies will prevent you from logging in to your zeetbu account.
06 Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Account and registration data: Retained for the full duration of your account and for a minimum of 5 years following permanent account closure, in compliance with financial record-keeping requirements.
- KYC identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial regulations.
- Gameplay and betting history: Retained for 2 years from the date of each session for operational and dispute resolution purposes, after which records are anonymised.
- Customer support communications: Retained for 2 years from the date of the last interaction in a support thread.
- Marketing consent records: Retained for 3 years from the date of consent or withdrawal of consent, whichever is later.
- Technical and device logs: Retained for up to 13 months for performance monitoring and fraud prevention, then deleted or anonymised.
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
07 Your Privacy Rights
As a registered player on zeetbu, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at or via Live Chat. We will respond to all verified requests within 14 calendar days.
08 Data Security
zeetbu takes the security of your personal data seriously. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
Technical Measures
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers
- AES-256 encryption for sensitive data at rest, including KYC documents and payment references
- Multi-factor authentication available for all registered player accounts
- Regular automated vulnerability scanning and periodic penetration testing of the platform
- Web application firewall (WAF) and DDoS mitigation to protect platform availability
- Strict role-based access controls limiting staff access to personal data on a need-to-know basis
Organisational Measures
- All staff with access to personal data complete mandatory data protection training
- Third-party data processors are contractually required to maintain equivalent security standards
- Data breach response procedures are in place to detect, contain, and notify affected players of any security incident in a timely manner
While we employ industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, zeetbu will notify affected players without undue delay and take all appropriate remedial action.
Your Responsibilities
You are responsible for keeping your zeetbu account password confidential and for logging out of shared or public devices after each session. If you suspect that your account credentials have been compromised, contact our support team immediately via Live Chat or email at .
09 Policy Updates & Contact
zeetbu reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or via a prominent notice on the zeetbu platform. The updated policy will always be accessible at zeetbu.com/privacy-policy and will display the effective date at the top of the document.
Continued use of the zeetbu platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any amendment, you may close your account by contacting our support team.
Contact Our Data Team
If you have any questions, concerns, or requests related to this Privacy Policy or the way zeetbu handles your personal data, please contact us using the details below. We aim to respond to all privacy-related queries within 4 business hours during Bangladesh Standard Time (BST, UTC+6).
- Email:
- Live Chat: Available 24/7 directly on the zeetbu platform
- WhatsApp:
Ready to Play Responsibly at zeetbu?
Now that you understand how zeetbu protects your personal data, explore our full range of games and sports betting options — built for players across Bangladesh.